Terms & Conditions

These terms and conditions apply to the contractual relationship between PawsAgnes and consumers who take out lessons and services at PawsAgnes (hereinafter: Client).

1. Content of the contract

1. The contract concluded between PawsAgnes and the Client is a service contract with the aim of imparting certain contents to the Client. PawsAgnes does not owe any success or the achievement of specific goals, unless these are expressly guaranteed. Participation in the exercises during the courses and individual lessons, the subsequent implementation of the suggested actions are at the discretion of the Client and are at the Client's own risk.
2. The lessons will take place online via Zoom or in person when specifically agreed with PawsAgnes. PawsAgnes does not assume responsibility over the Client`s own expenses.

2. Conclusion of contract

In the event of individual lessons, PawsAgnes offers the participant individual lessons on an agreed date. The binding registration takes place through an appointment between PawsAgnes and the Client. The agreed training and consultation appointments are considered binding and

oblige the Client to pay the stated fee if the appointment is not cancelled at least 72 hours before the start of the appointment. A deposit of £20 (non-refundable) is required to book a place if the waiting list is longer than 3 weeks. Full payment is required 5 days before initial arrangement Full payment is required 7 days for block of lessons (puppy training and/or other training plan).

3. Prices and payment modalities

1. The prices for our services can be found in the respective description on the website. Please enquire about prices for individual lessons by telephone or e-mail.
2. The prices quoted are in GBP and include statutory VAT, where due, and other price components.
3. Payment of the remuneration for courses and individual lessons shall be made at the discretion of PawsAgnes via the website or by bank transfer or other means and shall be paid in advance.

4. Consultations

  a. Payment. Payment of the relevant consultation fee must be made at least 5 days prior to the initial meeting.

  b. Cancellation. If you wish to cancel a prebooked consultation you may do so no later than 48 of the meeting.

  c. Refund. If you wish to cancel a prebooked consultation the following applies:

      i. Cancelation with less than 24 hrs notice until the meeting, the full consultation fee is charged.

      ii. Cancelation with less than 48 hrs and up to 24hrs notice until the meeting, 50% of the consultation fee is charged.

      iii. Cancelations with notice of more and up to 48 until the meeting, 100% of the consultation fee is refunded to you.

5. Training Packages

   a. Payment. Payment of the relevant consultation fee must be made at least 7 days prior to the initial meeting.

   b. Cancellation. If you wish to cancel a prebooked consultation you may do so no later than 4 days of the meeting.

   c. Refund. If you wish to cancel a prebooked Training Package the following applies:

      i. Cancelation with less than 24 hrs notice until the meeting, 25% of the fee is charged.

      ii. Cancelation with less than 48 hrs and up to 24hrs notice until the meeting, 50% of the fee is charged.

      iii. Cancelation with less than 3 days and up to 48hrs notice until the meeting, 75% of the fee is charged.

      iv. Cancelations with notice of more and up to 4 days until the meeting, 100% of the fee is refunded to you.

6. Subscription

1. Our separation anxiety services require payment of subscription fees before you can access or use the service (“Fees”). These Fees will be notified to you through our website.
2. If you purchase a recurring subscription from us, the subscription period shall be renewed automatically at the expiry of each subscription period, until terminated successfully.
3. By purchasing the recurring subscription, you authorise us or our related corporations to automatically charge the Fees:
            a. upon the commencement of your first subscription period; and
            b. on the renewal date of the subscription period thereafter, without any further action by you.
   
4. Any Fees due in relation to our separation anxiety services must be paid by their due date for payment. Failure to make timely payment of the Fees may result in the suspension or termination of your access to our separation anxiety services.
5. Our Fees may be amended from time to time at our discretion. We will provide you reasonably advanced written notice of any amendment of recurring Fees. Your continued use of a recurring subscription will constitute acceptance of the amended Fees.
6. You shall be responsible for any applicable taxes (including any goods and services tax) under these Terms.
7. All payments shall be made by using the payment methods specified by us from time to time. You acknowledge and agree that you are subject to the applicable user agreement of any third-party payment methods. We shall not be liable for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
8. We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever.
9. You may cancel your subscription at any time, if you cancel your subscription, you may continue to access our separation anxiety services until the expiry of the subscription period in which the cancellation occurred.
10. You are responsible for the creating the plan as well for the progress of the training.

7. Withdrawal from the contract by the client

1. Any cancellation of the training program is not refundable after the 1st lesson.
2. Any bookings that are cancelled within 48 hours before the start of service, will require 50% price payment.
3. If PawsAgnes cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where will endeavour to give 48-hour notice.

8. Withdrawal from the contract / rescheduling by PawsAgnes

1. PawsAgnes reserves the right to withdraw from the contract. PawsAgnes will always endeavour to offer an alternative date for the course instead of a cancellation.
2. PawsAgnes will inform the Client of a cancellation / rescheduling without delay, but no later than 3 days before the start of the lesson or service.
3. In the event of withdrawal by PawsAgnes, the Client will not owe PawsAgnes any payment PawsAgnes reserves the right to cancel the contract (at any time & with immediate effect) with no fee refund due to:
   a. Breach of Contract or any of these Terms and Conditions or the Client’s Responsibilities hereunder.
   b. Client neglect, abuse, put a trainer into a health risk, discriminate.
   c. Client adds other training style/steps from other resources (books, YouTube, TV) without PawsAgnes consultation.
   d. Client doesn’t respond to trainer advices in terms of dog’s needs and safety.
   e. Clients’ inability to accept a second rescheduling date or where such is not confirmed in writing within one week of PawsAgnes offers a rescheduling date.

9. Refund of overpayments

PawsAgnes will immediately refund any overpayment to the Client in the event of a withdrawal under this Agreement. This will be done at the discretion of the Client by bank transfer to an account nominated by the Client.

10. Refund for Training Guidelines (Digital Content)

PawsAgnes provides Training Guidelines as digital content, as such content is immediately viewable and usable after signing up and accessing the received e-mail. Therefore, the following apply

         a. All Sales Are Final. We do not offer refunds under any circumstances.

         b. No Returns or Exchanges. As we provide a digital service, so returns and exchanges do not apply. We do not offer any kind of returns or exchanges.

11. Other Important Terms

1. PawsAgnes will apply personal judgement and postpone or cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to excessive heat, torrential rain, thunderstorms, and snow/ice. The decision to do so lays with the judgment of PawsAgnes, for the safety of themselves, members of the public, other animals and that of the recipient. In such circumstances a referral will be offered but the decision to give a refund for that session (either complete or partial) is at the discretion of PawsAgnes.
2. PawsAgnes will apply personal judgement and cut short a training session, if necessary, if we feel the dog is not coping well. In the case of anxious dogs, we may do the initial session with the owner only or split the initial consultation into two smaller sessions.
3. Although we cannot fully guarantee a 100% success rate with our training methods, we have a high success rate with previous clients who follow and practice our methods in the long term.
4. Our methods are all kind, ethical and effective. However, are never instant and take commitment from the client to work with their dog in the long-term.
5. All advice given is done so within the confides of PawsAgnes’ knowledge, training, and experience. Although, every care is taken to ensure the advice is sound safe and appropriate, PawsAgnes, its trainers, volunteers or staff cannot be held liable for any issues, harm or costs incurred from acting on this advice.
6. PawsAgnes reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the plan (where the continuing of said contract is deemed, by PawsAgnes to constitute a risk).
7. PawsAgnes doesn’t take the responsibility in training progress due to poor/no commitment, no communication and no-cooperation with the client during the training period or other training purpose.
8. PawsAgnes is insured however, any accident or injury during our training session will not be covered if client has failed to use the appropriate equipment or failed to follow PawsAgnes advice.
9. Dogs must be always kept under control when entering your premises.
10. Failure to do so and any injury caused by your dog being out of control will be your full responsibility. In all cases PawsAgnes will meet you outside your premises first and in some instances, we may work only outside taking a hands-off approach working at a distance (especially in cases of anxious dogs).
11. In the case of behavioural issues, you agree to give consent to work with us and are happy for us to contact your vet on your behalf.

12. Client Responsibilities and Obligations

1. By working with PawsAgnes you agree to:
   a) Fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency.
   b) Send at least 3 videos per week for training progress.
   c) Understand there is no 'quick fix' when working with behavioural issues. Training takes time
   in months not in weeks.
   d) Not to use aversive tools (choke chains, anti-pull harnesses, spray collars, prong collars, ecollars, rattle cans, water sprays etc) while undertaking training.
   e) Be open and honest in providing information.
   f) Ask for clarification if anything which is explained is unclear.
   g) Have an open mind with regard to potential solutions, changes and strategies.

13. Dog safety

PawsAgnes will notify the necessary institutions or authorities whenever the dog gives any sign

of neglect by the Owner.

14. Training Videos

1. As part of the separation anxiety services and dog training services the Client may be required to record their dog’s behaviour within their own home and to make such recordings available to PawsAgnes as required to render the services.
2. The parties agree to use such recordings only for the intended purpose and agree not to share or distribute or otherwise disperse or publish whether online or offline any such recordings.
3. All video materials shall remain in the exclusive ownership of the Client.

15. Disclaimer

1. Owners are to understand that modifying behaviour poses a risk of injury. You are to ensure that necessary steps are taken at all times to prevent injury, including avoidance of situations that might trigger an aggressive behaviour.
2. Owners agree to indemnify and hold unaccountable PawsAgnes against any and all losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog.

16. Covid-19

1. If any student, household member or person a student has been in contact with presents symptoms of Covid-19, they are not permitted to attend 1:1 for two weeks.
2. It is recommended that clients and anyone attending any session with PawsAgnes use hand sanitiser and pet-safe disinfectant to thoroughly clean any of their equipment that may have been handled by a non-household member.
3. In the event we are placed into a lockdown during a 1-2-1 program the training will be taken over the Zoom.

16. Blog

1. The PawsAgnes blog and its contents have been compiled with the greatest possible care. However, PawsAgnes does not accept any liability or guarantee for the topicality, correctness and completeness of the information provided on our blog.
2. Liability claims against PawsAgnes, which refer to material or non-material damages, which have been caused by the use or non-use of the information provided or by the use of incorrect and incomplete information, are fundamentally excluded, provided that there is no demonstrable intentional or grossly negligent fault on the part of PawsAgnes.
3. PawsAgnes expressly reserves the right to change, supplement or delete parts of the pages or the entire blog without separate announcement or to discontinue the publication temporarily or permanently.
4. All data is published conscientiously but without guarantee.
5. Errors in the content will be corrected immediately upon being brought to our attention. All rights, including those of reprinting extracts, photomechanical reproduction and translation, are reserved and require the written consent of PawsAgnes. Unauthorised use, even of extracts, will be prosecuted.

17. Indemnity

1. 1. The Client hereby agrees to assume liability for, and does hereby agree to indemnify, protect, save and keep harmless PawsAgnes from and against any and all liabilities, obligations, losses, damages, penalties, claims, actions, suits and related costs, judgements, expenses and disbursements, including reasonable legal fees and expenses, of whatsoever kind and nature excluding Taxes, imposed on, asserted against or incurred by any Indemnified Party, in any way resulting from or arising out of this Agreement.
2. The Client hereby indemnifies and holds harmless PawsAgnes from and against any and all losses and expenses that may be incurred by or asserted or awarded against PawsAgnes, in each case arising out of or in connection with or relating to any Services whatsoever provided by PawsAgnes any defence with respect thereto arising out of or in connection with or relating to this Agreement, the other Operative Documents or the transactions contemplated hereby or thereby, or any use made or proposed to be made, whether or not such Service is provided to the Client or any one thereof, or any other Person, or an Indemnified Party is otherwise a party thereto and whether or not the transactions contemplated hereby are consummated, except to the extent such losses and expenses (i) are found in a final, non-appeal-able judgement by a court of competent jurisdiction to have resulted from PawsAgnes’ intentional or gross fault or wilful misconduct, or (ii) result from a claim brought by Client against PawsAgnes for breach in bad faith of PawsAgnes` obligations hereunder or under any other Operative Document, if Client has obtained a final, non-appeal-able judgement in its favour on such claim by a court of competent jurisdiction.

18. Intellectual Property

1. All Content included on the services, unless provided by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of PawsAgnes, our affiliates or other relevant third parties. By continuing to use the services you acknowledge that such material is protected by applicable UK and International intellectual property and other relevant laws.
2. You may not reproduce, copy, distribute, store or in any other fashion re-use material from the services unless otherwise indicated on the services or unless given express written permission to do so by PawsAgnes.

19. Privacy

1. 1. For the purposes of applicable data protection legislation, PawsAgnes will process any personal data you have provided in accordance with its Privacy Policy available on the PawsAgnes website or on request from PawsAgnes.
2. You agree that, if you have provided PawsAgnes with personal data relating to a third party a) you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to PawsAgnes and b) that you have brought to the attention of any such third party the Privacy Notice available on PawsAgnes’ services or otherwise provided a copy of it to the third party.
3. You agree to indemnify PawsAgnes in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.

20. Disclaimers

1. PawsAgnes makes no warranty or representation that the services will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.
2. No part of this services is intended to constitute advice and the Content of this services should not be relied upon when making any decisions or taking any action of any kind.
3. PawsAgnes provides a service, i.e., the Participants are coached, advised, guided etc. A concrete success is not promised by PawsAgnes. The service is focused on the professional role and development of the Participants. PawsAgnes provides its services on the basis of the data and information provided by the Participants. The guarantee for their factual correctness and completeness lies with the Participants. The principle of coaching is that Participants act on their own responsibility and decide for themselves to what extent they accept and implement recommendations. Opinions and recommendations merely prepare the Participant's personal decision. They can in no way replace them. Responsibility and implementation lie solely with the Participant. The methods and techniques used are explained to the Participants during the cooperation.

21. Liability

1. In no event will PawsAgnes be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages.
2. In the event that PawsAgnes fails to perform the Services with reasonable care and skill it shall carry out any and all necessary remedial action at no additional cost to the Client.
3. PawsAgnes shall not be liable for any loss or damage suffered by the Client that results from the Client’s failure to follow any instructions given by PawsAgnes.
4. Notwithstanding anything to the contrary contained herein, liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid by Client within the one month before action.
5. The Client shall indemnify the PawsAgnes against any costs, liability, damages, loss, claims, or proceedings arising from loss or damage to any equipment caused by the Client.
6. Neither Party shall be liable to the other or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of that Party’s obligations if the delay or failure is due to any cause beyond that Party’s reasonable control.
7. Certain Jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

22. Electronic communications, transactions, and signatures

1. Visiting the services, using the services, sending emails, and completing online forms constitute electronic communications.
2. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the services, satisfy any legal requirement that such communication be in writing.
3. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the services.
4. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

23. No Waiver

In the event that any party to these terms of service fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

24. Previous terms of service

In the event of any conflict between these terms of service and any prior versions thereof, the provisions of these terms of service shall prevail unless it is expressly stated otherwise.

25. Law and Jurisdiction

These terms of service and the relationship between you and PawsAgnes shall be governed by and construed in accordance with the Law of England and Wales and PawsAgnes and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.